YONI_SELFCARE RETURN & REFUND POLICY

 

 

Thank you for shopping with Yoni_ selfcare. We value your trust and aim to ensure you are satisfied with every purchase. We understand that sometimes circumstances may require you to return a product, and we are here to make that process as smooth as possible. This Return & Refund Policy outlines your rights and responsibilities under South African consumer law, including the Consumer Protection Act (CPA).Please review our comprehensive Return & Refund Policy below for all the information you need regarding returns and refunds.

 

1. Eligibility for Returns

Due to the nature of our products, returns can only be accepted under the following conditions:

You may return a product if:

• The product arrived damaged, defective, contaminated, or incorrect.

• We may require photographic evidence to assess the damage or defect.

• You received the wrong item or an item not matching its description.

• The product is unopened, unused, and in its original packaging, where applicable.

 

Products NOT eligible for return:

For health and safety reasons, we cannot accept returns on:

• Opened, used, or partially used herbal products.

• Womb juices or any perishable / consumableliquids once the seal is broken.

• Products not purchased directly from Yoni_selfcare.

• Items damaged due to improper handling or storage after delivery.

 

 

2. Timeframe for Returns

• You must notify us of any issue within 7 days of receiving your order.

• Requests made after 7 days may not be eligible unless covered under statutory CPA rights.

 

3. Process for Returns

To initiate a return, please contact us at:

Email: yoni.selfcare@gmail.com

Cell: 081 334 6314

 

Provide:

• Your order number

• A description of the issue

• Photos/video as evidence (for damaged or incorrect items)

 

We will assess your claim and provide instructions for the return or replacement process.

Customers are responsible for return shipping costs.

 

 

4. Refunds

If your return is approved:

Refund Method:

• Refunds are issued to your original payment method.

• Alternatively, you may request a product exchange.

 

Refund Processing Time:

• Refunds are processed within 7–10 business daysafter the returned item is received and inspected.

 

Non-Refundable Costs:

• Delivery fees are non-refundable unless the return is due to our error (e.g., incorrect or defective product).

 

5. Exchanges

We will gladly replace items if they are defective or damaged upon arrival. Exchanges for other reasons (e.g., preference changes) are not permitted.

 

6. Cancellations

• Orders can be cancelled before dispatch for a full refund.

• Once shipped, the order cannot be cancelled but may be reviewed under the return guidelines above.

 

7. Health & Safety Disclaimer

Because our products are natural and perishable:

• Variations in colour, texture, or taste may occur and are not considered defects.

• Customers are responsible for confirming allergies, sensitivities, or contraindications before use.

• Products must be stored as instructed to ensure safety and effectiveness.

 

8. Consumer Protection Act (CPA) Compliance

We adhere to the South African Consumer Protection Act (CPA), ensuring:

• Your right to safe, quality products.

• Your right to receive goods that match their description.

• Your right to fair and transparent terms.

 

9. Modifications to the Return & Refund Policy:

• Yoni_selfcare reserves the right to modify and update this Return Policy at any time. Any changes will be posted on our website.

 

10. Contact Us

For questions about our Return & Refund Policy, please contact:

 

Yoni_selfcare:

Email: yoni.selfcare@gmail.com

Cell: 081 334 6314

Website: https://www.yoniselfcare.com

 

Last updated: 10 December 2025

By making a purchase from Yoni_selfcare, you agree to adhere to the terms and conditions of this return policy.

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